Refund policy

RETURN & REFUND POLICY

At ZYRA HOUSE, customer satisfaction is important to us. Please read this policy carefully before placing an order.

RETURN WINDOW

We have a 30-day return policy. You may request a return within 30 days after receiving your order.

ELIGIBILITY FOR RETURNS

To be eligible for a return, your item must be unused, unopened, in its original condition, and in its original packaging. You must also provide proof of purchase or your order number.

For hygiene and safety reasons, opened or used skincare and personal-care products cannot be returned or exchanged unless they are damaged, defective, or incorrect.

HOW TO REQUEST A RETURN

To request a return, please contact us at info@zyrahouse.com within 30 days of receiving your order.

Please include:

• Your full name
• Order number
• Product name
• Reason for return
• Clear photos or videos if the product is damaged, defective, or incorrect

All returns must be approved by ZYRA HOUSE before being sent back.

Return Address:

ZYRA HOUSE Returns
Quaid-e-Azam Town
Dina, District Jhelum, Punjab, Pakistan
Phone: +92 328 500 4783

Items returned without first contacting us and receiving approval will not be accepted.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order immediately after delivery. If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery at info@zyrahouse.com.

Please provide clear photos or videos of the issue, including the product packaging where possible. After reviewing your request, we may offer a replacement, store credit, or refund, depending on the circumstances.

NON-RETURNABLE ITEMS

The following items cannot be returned or exchanged unless they arrived damaged, defective, or incorrect:

• Opened or used skincare or personal-care products
• Products without original packaging
• Products damaged after delivery due to misuse, improper storage, or handling
• Sale items, promotional items, free gifts, and gift cards
• Items purchased as part of a discounted bundle, unless the full bundle is returned in its original condition

EXCHANGES

We do not offer direct exchanges. If your return is approved, you may place a new order for the item you would like instead.

CANCELLATIONS

Orders may only be cancelled before they have been dispatched. Once an order has been shipped, it cannot be cancelled and will be handled according to this Return & Refund Policy.

REFUNDS

Once we receive and inspect your approved return, we will notify you whether your refund has been approved.

If approved, the refund will be processed to the original payment method where possible. Please allow up to 10 business days for the refund to be processed. Your bank, card issuer, wallet provider, or payment gateway may require additional time for the refund to appear in your account.

If more than 15 business days have passed since your refund was approved, please contact us at info@zyrahouse.com.

CONTACT US

For questions about returns or refunds, contact us at:

Email: info@zyrahouse.com
WhatsApp / Phone: +92 328 500 4783

ZYRA HOUSE
Quaid-e-Azam Town, Dina
District Jhelum, Punjab, Pakistan