Shipping policy
SHIPPING POLICY
Last updated: June 23, 2026
ZYRA HOUSE delivers Glow by Zyra skincare products across Pakistan.
ORDER PROCESSING
Orders are normally processed within 1–2 working days after order confirmation.
Orders placed on weekends or public holidays will be processed on the next working day. During sales, promotions, high-demand periods, or unforeseen circumstances, processing may take longer.
DELIVERY TIME
Estimated delivery times after dispatch are:
• Major cities: approximately 2–4 working days
• Other cities and remote areas: approximately 4–7 working days
Delivery times are estimates only and may vary due to courier delays, weather conditions, public holidays, strikes, operational delays, incomplete address details, or circumstances outside our control.
SHIPPING CHARGES
Shipping charges, where applicable, will be clearly shown at checkout before you complete your order.
Any free-shipping offer or promotion will be displayed on our website or at checkout and may be subject to minimum-order requirements or other conditions.
ORDER CONFIRMATION AND TRACKING
Once your order has been placed, you may receive an order confirmation by email, SMS, WhatsApp, or another available communication method.
After your order has been dispatched, tracking details may be shared by SMS, WhatsApp, email, or directly by the courier company where available.
DELIVERY ADDRESS AND CONTACT DETAILS
Please provide a complete and accurate delivery address, including your house or flat number, street, area, city, and an active phone number.
ZYRA HOUSE is not responsible for delivery delays, failed delivery attempts, or returned parcels caused by incorrect, incomplete, or unreachable customer contact details.
CASH ON DELIVERY ORDERS
For Cash on Delivery orders, please ensure that someone is available at the delivery address to receive and pay for the parcel.
If an order is refused, repeatedly unavailable for delivery, or returned because of an incorrect address or unsuccessful delivery attempts, ZYRA HOUSE may require advance payment for future orders.
DELIVERY ISSUES
Please inspect your parcel upon delivery. If you receive a damaged, defective, missing, or incorrect item, contact us within 48 hours of delivery.
Please include your order number and clear photos or videos of the parcel and product where applicable. Requests will be reviewed in accordance with our Return & Refund Policy.
ADDRESS CHANGES
If you need to change your delivery address, contact us as soon as possible at info@zyrahouse.com.
Address changes can only be made before your order has been dispatched. Once an order has been handed to the courier, we may not be able to change the delivery address.
CONTACT US
For shipping-related questions, please contact us at:
Email: info@zyrahouse.com
WhatsApp / Phone: +92 328 500 4783
Registered Office:
ZYRA HOUSE
Quaid-e-Azam Town
Dina, District Jhelum
Punjab, Pakistan
Islamabad Outlet:
ZYRA HOUSE
F-8, Islamabad, Pakistan