Terms of service
TERMS OF SERVICE
Last updated: June 23, 2026
OVERVIEW
Welcome to Glow by Zyra. ZYRA HOUSE operates this store and website, including all related information, content, features, tools, products, and services, to provide customers with an online shopping experience.
Glow by Zyra is powered by Shopify, which helps us provide our services.
Throughout these Terms of Service, the terms “we”, “us”, “our”, “ZYRA HOUSE”, and “Glow by Zyra” refer to ZYRA HOUSE. The terms “you” and “your” refer to any visitor, customer, or user of our website and services.
These Terms of Service, together with our Privacy Policy, Return & Refund Policy, Shipping Policy, and any other policies displayed on our website, describe your rights and responsibilities when using our website or purchasing from us.
By visiting, interacting with, or using our website and services, you agree to be bound by these Terms of Service. If you do not agree, please do not use our website or place an order.
SECTION 1 - ACCESS AND ACCOUNT
By using our website, you confirm that you are at least the age of majority in your province, state, or country of residence.
You may be asked to provide information such as your name, email address, billing address, shipping address, payment information, and phone number when using our services or placing an order.
You agree that all information you provide is accurate, current, complete, and belongs to you or is provided with the necessary authority.
If you create an account, you are responsible for keeping your login details secure and for all activity carried out through your account. You must not transfer, sell, assign, or allow another person to use your account without our permission.
SECTION 2 - OUR PRODUCTS
Glow by Zyra sells skincare, beauty, and personal-care products.
We make reasonable efforts to ensure that product descriptions, images, ingredients, packaging, colours, prices, and availability are displayed accurately. However, product colours and appearance may vary slightly depending on your device, screen settings, lighting, or product batch.
All product descriptions, prices, offers, availability, packaging, and specifications may be changed at any time without notice.
Our products are intended for cosmetic and personal-care use only. They are not intended to diagnose, treat, cure, or prevent any medical condition. If you have sensitive skin, allergies, a skin condition, or are under medical treatment, please consult a qualified healthcare professional before using any product.
Always review the ingredient list and perform a patch test before first use where appropriate.
SECTION 3 - ORDERS
When you place an order, you are making an offer to purchase products from us.
We reserve the right to accept, decline, limit, cancel, or modify an order at our discretion. An order is not accepted until it has been confirmed by us.
We may cancel or decline an order where:
• Product availability has changed.
• Payment cannot be verified or processed.
• Pricing or product information contains an error.
• We suspect fraud, misuse, unauthorised activity, or resale.
• Delivery details are incomplete, inaccurate, or outside our service area.
• The order does not comply with these Terms of Service.
If we cancel or change your order, we will make reasonable efforts to contact you using the email address or phone number provided at checkout.
Orders are subject to our Return & Refund Policy and Shipping Policy.
Products are sold for personal or household use only. You may not purchase our products for unauthorised commercial resale, export, or distribution without our written permission.
SECTION 4 - PRICES, PAYMENTS, AND BILLING
All prices shown on our website are in Pakistani Rupees unless otherwise stated.
Prices, discounts, promotions, and product availability may change without notice. The price applicable to your order is the price displayed at the time you place the order.
Shipping charges, where applicable, will be displayed at checkout before you complete your order.
Payments may be processed through Shopify, payment gateways, banks, card processors, mobile-wallet providers, or other authorised payment providers.
You agree to provide accurate, complete, and current payment, billing, and account information. You also agree to update this information if it changes.
For Cash on Delivery orders, you agree to make payment to the courier at the time of delivery. We may limit, refuse, or require advance payment for future Cash on Delivery orders where previous orders were refused, returned, repeatedly unavailable for delivery, or suspected to be fraudulent.
SECTION 5 - SHIPPING AND DELIVERY
We deliver products across Pakistan, subject to courier coverage and service availability.
Order processing and delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by courier companies, weather conditions, public holidays, strikes, incomplete delivery details, operational delays, or circumstances outside our reasonable control.
You are responsible for providing a complete and accurate delivery address and an active phone number.
Once an order is handed over to the courier, delivery is carried out according to the courier’s procedures and service conditions.
Please review our Shipping Policy for further details regarding order processing, estimated delivery time, shipping charges, tracking, address changes, Cash on Delivery orders, and delivery issues.
SECTION 6 - RETURNS, REFUNDS, AND EXCHANGES
Returns, refunds, cancellations, and exchanges are governed by our Return & Refund Policy.
For hygiene and safety reasons, opened or used skincare and personal-care products are generally not eligible for return or exchange unless they are damaged, defective, or incorrect.
Please inspect your order upon delivery. If you receive a damaged, defective, missing, or incorrect item, contact us within 48 hours of delivery with your order number and clear photos or videos where possible.
SECTION 7 - INTELLECTUAL PROPERTY
All content available on our website, including text, product descriptions, logos, trademarks, images, videos, graphics, design elements, product names, reviews, and website layout, is owned by or licensed to Glow by Zyra or ZYRA HOUSE.
You may use our website for personal, non-commercial shopping purposes only.
You may not copy, reproduce, distribute, modify, publish, display, sell, scrape, download, create derivative works from, or otherwise use our content without our prior written permission.
Glow by Zyra, ZYRA HOUSE, product names, logos, and related branding are trademarks or trade assets of ZYRA HOUSE. Unauthorised use is prohibited.
SECTION 8 - OPTIONAL TOOLS AND THIRD-PARTY SERVICES
Our website may provide access to third-party tools, services, payment providers, social-media platforms, applications, or links.
We do not control these third parties and are not responsible for their content, availability, privacy practices, security, policies, or services.
Your use of any third-party tool, website, payment service, or platform is at your own risk and subject to that third party’s own terms and policies.
SECTION 9 - RELATIONSHIP WITH SHOPIFY
Glow by Zyra is powered by Shopify, which enables us to provide our online store and services.
However, all sales and purchases made through our store are made directly with ZYRA HOUSE, not Shopify.
Shopify is not responsible for any aspect of sales, purchases, delivery, returns, refunds, customer support, product use, injury, damage, or loss related to products purchased from Glow by Zyra.
SECTION 10 - PRIVACY
Your personal information is handled in accordance with our Privacy Policy.
By using our website, you acknowledge that Shopify and other service providers may process information required to operate our store, process payments, support checkout, arrange delivery, prevent fraud, and provide related services.
Please review our Privacy Policy for more information about how we collect, use, store, and share personal information.
SECTION 11 - FEEDBACK, REVIEWS, AND USER CONTENT
If you submit reviews, feedback, comments, suggestions, photos, videos, testimonials, or other content to us, you grant ZYRA HOUSE a non-exclusive, worldwide, royalty-free right to use, reproduce, edit, publish, display, distribute, and promote that content for business, marketing, and operational purposes.
You confirm that any content you submit:
• Is accurate and truthful.
• Does not violate another person’s rights.
• Does not contain unlawful, abusive, defamatory, misleading, obscene, or harmful material.
• Does not contain viruses, malware, or malicious code.
We may remove or refuse to publish content at our discretion.
SECTION 12 - ERRORS, INACCURACIES, AND OMISSIONS
Occasionally, our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, ingredients, prices, promotions, availability, shipping charges, or delivery estimates.
We reserve the right to correct errors, update information, change prices, cancel orders, or modify content at any time without prior notice, including after an order has been submitted.
SECTION 13 - PROHIBITED USES
You may use our website only for lawful purposes.
You must not:
• Use the website for unlawful, fraudulent, harmful, or malicious purposes.
• Violate any applicable law, regulation, or third-party right.
• Infringe our intellectual-property rights or the rights of others.
• Harass, abuse, threaten, defame, or harm our staff, customers, or other users.
• Submit false, misleading, or fraudulent information.
• Use bots, scrapers, spiders, automated tools, or other methods to access, copy, monitor, or extract website content without permission.
• Attempt to bypass security, payment, checkout, anti-fraud, CAPTCHA, or access-control measures.
• Upload or transmit viruses, malware, or harmful code.
• Send spam, unsolicited promotions, chain messages, or misleading communications.
• Impersonate another person or business.
• Interfere with the operation, security, or accessibility of our website.
We may suspend, restrict, or terminate access to our website or services if we believe these Terms have been violated.
SECTION 14 - TERMINATION
We may suspend, restrict, or terminate your access to our website or services at any time where we reasonably believe you have violated these Terms, acted fraudulently, misused our services, or created risk for our business, customers, or partners.
Termination does not affect any rights or obligations that arose before termination.
SECTION 15 - DISCLAIMER OF WARRANTIES
Our website and products are provided on an “as is” and “as available” basis to the fullest extent permitted by law.
We do not guarantee that our website will always be uninterrupted, error-free, secure, available, or free from viruses or other harmful components.
Product results may vary from person to person depending on skin type, routine, consistency of use, lifestyle, medical conditions, environmental conditions, and other individual factors.
Nothing on our website is intended as medical advice. For medical or dermatological concerns, please consult a qualified healthcare professional.
SECTION 16 - LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, ZYRA HOUSE, Glow by Zyra, Shopify, and our respective directors, employees, agents, contractors, suppliers, affiliates, and service providers will not be liable for any indirect, incidental, special, consequential, punitive, or loss-related damages arising from your use of our website, services, or products.
This includes, without limitation, loss of profits, data, business opportunity, goodwill, savings, or other similar losses.
Nothing in these Terms limits liability where it cannot legally be limited under applicable law.
SECTION 17 - INDEMNIFICATION
You agree to indemnify and hold harmless ZYRA HOUSE, Glow by Zyra, Shopify, and our affiliates, partners, directors, employees, contractors, suppliers, and service providers from claims, losses, damages, liabilities, costs, or expenses arising from:
• Your breach of these Terms.
• Your misuse of our website or services.
• Your violation of applicable law.
• Your infringement of another person’s rights.
• Any content or information you submit to us.
SECTION 18 - SEVERABILITY
If any part of these Terms is found to be unlawful, invalid, or unenforceable, that part will be limited or removed only to the extent necessary. The remaining provisions will continue in full force and effect.
SECTION 19 - WAIVER AND ENTIRE AGREEMENT
Our failure to enforce any right or provision of these Terms does not mean that we waive that right or provision.
These Terms, together with our Privacy Policy, Return & Refund Policy, Shipping Policy, and other policies posted on our website, form the entire agreement between you and ZYRA HOUSE regarding use of our website and services.
SECTION 20 - ASSIGNMENT
You may not transfer, assign, or delegate your rights or obligations under these Terms without our written consent.
We may transfer or assign our rights and obligations under these Terms where reasonably necessary for business, legal, operational, or corporate purposes.
SECTION 21 - GOVERNING LAW
These Terms of Service and any separate agreements under which we provide products or services shall be governed by and construed in accordance with the laws of Pakistan.
Any dispute arising from or relating to these Terms, our website, our services, or purchases made through our website shall be subject to the jurisdiction of the courts of Pakistan.
SECTION 22 - CHANGES TO THESE TERMS
We may update or revise these Terms of Service from time to time to reflect changes in our business, website, products, services, legal requirements, or operational practices.
Updated Terms will be posted on this page with a revised “Last updated” date.
Your continued use of our website or services after changes are posted means that you accept the updated Terms.
SECTION 23 - CONTACT INFORMATION
Questions about these Terms of Service should be sent to us at:
Email: info@zyrahouse.com
WhatsApp / Phone: +92 328 500 4783
Registered Office:
ZYRA HOUSE
Quaid-e-Azam Town
Dina, District Jhelum
Punjab, Pakistan
Islamabad Outlet:
ZYRA HOUSE
4 Jinnah Avenue, F-8/4, F-8
Islamabad, Pakistan